Privacy Policy

This Privacy Policy describes how NureValok Pty Ltd ("NureValok", "we", "us", or "our"), operator of nurevalok.pro, collects, uses, discloses, and safeguards your personal information when you visit our website or interact with our services. This policy is written in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using nurevalok.pro, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the website.

1. Who We Are

NureValok Pty Ltd is an Australian company registered in New South Wales. Our registered office is located at Level 3, 388 George Street, Sydney NSW 2000, Australia. We operate nurevalok.pro as a game review and esports tournament information platform serving the Australian gaming community.

For privacy-related enquiries, please contact our Privacy Officer at [email protected].

2. Information We Collect

We collect personal information only when it is reasonably necessary for our functions and activities. The types of information we may collect include:

2.1 Information You Provide Directly

• Contact form submissions: Name, email address, and message content when you contact us through our website.
• Newsletter subscriptions: Email address when you subscribe to our gaming news digest.
• Tournament registrations: Team name, captain name, email address, game title, team size, and state/territory when you register a team for tournament coverage.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, referring URLs, and browser type, collected via cookies and similar technologies.
• Device information: IP address, operating system, and screen resolution for analytics and security purposes.
• Cookie data: As described in our Cookie Policy.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and gaming content updates (with your consent).
• To process and manage tournament registration interest.
• To improve our website content, structure, and user experience.
• To analyse website traffic and understand how our audience engages with our content.
• To comply with legal obligations under Australian law.
• To detect and prevent fraudulent or malicious activity.

4. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: Where you have given explicit consent, such as subscribing to our newsletter.
• Legitimate interests: For website analytics, security, and improving our services, where these interests are not overridden by your rights.
• Legal obligation: Where processing is required to comply with applicable Australian law.

5. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service providers: Trusted third-party vendors who assist us in operating our website (e.g., email delivery services, analytics providers), bound by confidentiality obligations.
• Legal requirements: When required by law, court order, or government authority in Australia.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

We do not disclose personal information to overseas recipients unless we have taken reasonable steps to ensure the recipient complies with the APPs or an equivalent standard of protection.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit, access controls, and regular security reviews.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Newsletter subscriber data is retained until you unsubscribe.
• Contact form data is retained for up to 12 months.
• Tournament registration data is retained for up to 24 months.
• Analytics data is retained in aggregated, anonymised form indefinitely.

8. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention obligations.
• Withdrawal of consent: Withdraw consent for newsletter subscriptions at any time by clicking "unsubscribe" in any email or contacting us directly.
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached your privacy rights.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. Cookies

We use cookies and similar tracking technologies on nurevalok.pro. For detailed information about the types of cookies we use, their purpose, and how to manage your cookie preferences, please read our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites, including game publishers, esports organisations, and streaming platforms. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

NureValok is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Continued use of nurevalok.pro after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Post: Privacy Officer, NureValok Pty Ltd, Level 3, 388 George Street, Sydney NSW 2000, Australia
• Phone: +61 2 9876 5432